Welcome to Owicker!

These terms and conditions outline the rules and regulations for the use of Owicker’s Website, located at www.owicker.com.

Prices

All prices include shipping costs.
Customers may be charged customs duties or taxes depending on their country. These taxes are the responsibility of the customer. Owicker cannot always inform customers of these possible additional charges.
Owicker reserves the right to change its prices at any time without prior notice. Any errors in pricing are not binding.

All payments on the site are made through the electronic payment systems Credit Card, Debit Card, and PayPal.
If you prefer to pay by bank transfer, please contact us at customers@owicker.com.

In-stock orders will be shipped within two business days of receipt of payment.
If an item is out of stock, you will be notified immediately.
Delivery times vary between 5 to 15 business days, depending on your location.
We ship your order using Aramex, FedEx, or DHL. You will receive an email with your tracking number to track your package.
We do our best to deliver your order on time. If your delivery is delayed, please contact us immediately.

Production times for custom orders vary depending on the design and size of the item, taking a maximum of 6-12 business days.
Custom items are shipped expedited within 3-6 business days.

Owicker cannot be held responsible for parcels not received or collected.
If parcels are not collected, they will be sent back to us. We are not responsible for items shipped back to us.
Customers will be charged for sending the package a second time if a parcel has not been received or collected on the first shipping.
Consider providing us with your work address instead of your home address.

Owicker strives for 100% customer satisfaction. If one or more articles are not to your satisfaction, notify us within 30 days and send it back to us.
If you do not notify us within the aforementioned time frame, the items are considered sold.
Items must be undamaged and shipped to us in their original packaging. Sending the item back to us is at your own expense.
We will refund the purchase price of the items within 7 days after receiving the returned goods. Purchase price means the purchase amount of the item minus the original shipping charges.

Our parcels are packed with the greatest care and are sent with insured postal services.
If damage occurs during transport, we will replace or refund the damaged item.
To start a claim, we must open a case with the postal services within 5 days. Please follow the procedure below strictly:

Send us an email to notify us of the damage (customers@owicker.com).

Send us pictures of the damage within 5 days:

Picture of the outside of the box (with visible bar code).

Picture(s) of the inside of the box (packing material included).

Picture(s) of the damaged item.

We will send you a return label so you can send us back the item free of charge.
We will replace the damaged item, or if you prefer, we will proceed with a refund.

Your personal data is saved to the Customer Relation Management system of Owicker to process your order.
Owicker uses your personal data for internal marketing purposes only, such as sending you newsletters.
Your personal data will not be forwarded or sold for marketing purposes to any third party.